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If your purchase has a manufacturer's defect covered by our warranty, we will either repair or replace the product at our option. Free of charge when it is returned to us. If the product is no longer available, Dolica reserves the right to replace it with a similar product of equal value.
Exclusions:
a) Parts prone to normal wear and tear.
b) Damage or failure caused by accident, abuse, misuse, faulty installation and operation, improper or inadequate maintenance, and any repair or guarantee on repairs not carried out by Dolica authorized service center.
c) Claims to any incidental or consequential loss to personal property.
d) Damage resulting from inadequate packaging or carrier mishandling of returned products.
e) All products purchased outside the United States of America. We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Dolica will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Dolica’s sole discretion.
The breakdown of the warranty periods for Dolica products are the following:
- Camera Batteries and Chargers: 1 year
- Lightweight Tripod: 1 year
- Proline Aluminum and Carbon Fiber Tripods: 5 years
- All Cases: Limited Lifetime (limited exchange)
- Portable Studio Kit: 1 Year
- All Filters (UV, CPL, ND, MC-UV): 5 Years
You may contact our customer support directly by phone, fax, or email
Phone: +1 626 968 - 3366
Fax: +1 626 968 - 8457
Email: rma@dolica.com - If you have a defective product, please send us an email with the following info:
1) name
2) product model #
3) shipping address
4) description of problem
5) copy of receipt.
This will expedite the parts/ replacement process. Please send the info to email to: rma@dolica.com
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